ThinkPad SelectaDock I

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only IBM products. Non-IBM products, prototype cards, or modified options can give false errors and invalid system responses.

  When the Problem Determination Procedure in the operation manual that is supplied with the adapter or device says “Have the system unit serviced“, this means the computer and SelectaDock Docking System.

1. Obtain the failing symptoms in as much detail as possible.- Verify the symptoms by attempting to recreate the failure by  running the diagnostic test or by repeating the same operation.

   NOTE:  To run the diagnostics, refer to 'How to Run the Diagnostics'.

   • Use the following table with the verified symptom to determine  which page to go to. Search the symptoms column  and find the description  that best matches your symptom, then go to the page shown in the Go to column.

Use either the TrackPoint III or the cursor move keys to interact with the tests. The Enter key works the same as selecting the OK icon to reply OK.

1. Press and hold the F1 key, then power-on the computer.  Hold the F1 key down until the Easy-Setup screen appears.- Select Test and press Enter.- Select a device and press Enter to run the test.- The test progress screen appears.- OK appears when the test ends without any errors.- Start the Advanced Diagnostic test by pressing Ctrl+A on the basic diagnostic menu screen.- Select Tool to install the tools.- Select a device, press the Spacebar and  install the tool. Multiple devices can be selected by repeating  this step.

             A **OK** mark appears beside the selected devices.
            - Select **OK** and press Enter
               if the selection is OK.- Select a device and press Enter to start the tests.- Select **Test All** to test all devices.- Select **Loop Test** to run the tests in a repeated loop.
   
                     A loop option menu appears in which a device loop or all-device
                     loop can be selected.
                     Select a device and press the **Spacebar** to select
                     a device. Repeat this step to select multiple devices.
                     Press Enter to start the diagnostic loop. If no device is selected,
                     all device tests are looped.- To exit the loop,
                       keep pressing **Ctrl+Pause** until the test exits.
                       A beep sounds to notify
                       that the exit interrupt is sensed
                       by the test program.
   

The SelectaDock Docking System Options Diskette helps you troubleshoot the expansion unit, SCSI adapter, and SCSI device problems through a series of menus.

Run the diagnostics after you have completed the installation of the SelectaDock Docking System and SCSI devices to verify these devices work correctly. Do the following:

1. Power-off the computer, the SelectaDock Docking System, and external SCSI devices.
2. Insert the Option Diskette into drive A.
3. Power-on all attached external SCSI devices,  the computer, then the SelectaDock Docking System.
4. The Logo Screen appears.
5. After a few seconds the Main Menu appears.
6. Select a device for testing and go to the respective section.

The Symptom-to-FRU Index lists error symptoms and possible causes. The most likely cause is listed first.

NOTE: Replace the FRUs one at a time in the sequence shown in the FRUs of the SelectaDock Docking System Sequence of Action column. If a replaced part did not resolve the problem, put the original part back in the SelectaDock Docking System. Do not replace non-defective parts.

Always begin with 'General Preparation' This index also can be used to help you decide which FRUs to have available when servicing the SelectaDock Docking System.

Numeric error codes show the errors detected in the POST or system operation. Xs, when included in the error code, can be any number.

FRU codes are used for errors detected by diagnostic tests.

If no error codes are available, use narrative symptoms.

If the symptom is not listed or you cannot correct the problem using this index, go to 'Undetermined Problems'.

If you cannot correct the problem using this index, go to 'Undetermined Problems'.

1. Before replacing any SCSI device, verify  that there are no duplicate SCSI ID settings.
2. Make sure that there are no conflicts of hardware settings,  such as, interrupt level, memory address, DMA channel,  and I/O address.
3. If you have both an error message and an  incorrect audio response, diagnose the error message first.
4. If you cannot run the advanced diagnostic tests, but did receive a  POST error message, diagnose the POST error message.
5. If you did not receive an error message,  look for a description of your  error symptoms in the first part of this index.
6. Check all power supply voltages before you  replace the main card, riser card, and audio card of the SelectaDock Docking System.  (See 'Power Supply' .)

If an error is detected, the following appears:

• Large X on the left side of the device icon.
• Device ID (three digit)
• Error code (two digit)
• FRU Code (four digit)

The device ID and error code are used to indicate the detail portion of the FRU which caused the error. If replacing a FRU does not correct the problem, see the device ID or error code from the previous failure. If they have changed, the cause might be because the new FRU is detective or that the FRU was incorrectly installed.

If an error is detected by the diagnostic tests, a four-digit FRU code is displayed. The FRU code indicates two suspected FRUs. Replace the FRU that is indicated by the two leftmost digits first, then replace the FRU that indicated two rightmost digits. No FRU is assigned to code 00. If only one FRU is suspected, the other FRU code is filled with zeros. See the reference page before replacing the FRU.

If the problem still remains after replacement of the FRUs, go to 'Undetermined Problems'.

This section contains information on removals and replacements, and locations.

• The arrows in the removals and replacements show  the direction of movement to remove a field replaceable unit (FRU), or  to turn a screw to release  the FRU. The arrows are marked in numeric order to  show the correct sequence of removal.
• When other FRUs must be removed before removing the failing FRU,  they are listed at the top of the page. Go  to the removal procedure for each FRU listed, remove the FRU, and  then continue with the removal of the failing FRU.
• To replace a FRU, reverse the removal procedure and follow any  notes that pertain to replacement. See 'Locations' for internal  cable connections and arrangement information.

 
Before removing any FRU, power-off the ThinkPad Dock I and computer, unplug all power cords from electrical outlets, remove the battery pack, and then disconnect any interconnecting cables.

  The main board, adapters, and circuit boards on the drives are

sensitive to, and can be damaged by,   electrostatic
discharge. Establish personal grounding by touching a ground point with one hand before touching these units.

An electrostatic   discharge (ESD) strap must be used to establish
personal grounding.

Locations

SelectaDock Base Model I

SelectaDock I

If the power-on indicator is not on and the power supply fan is not turning, check the power cord for continuity and correct installation.

If the power cord is not the problem, either the power supply is defective, or another component is defective causing the power supply to cut off. To verify that the power supply is operating correctly, do the following:

1. Power-off the computer and disconnect the SelectaDock Docking System power cord.- Remove all internal and external devices, and the computer from  the SelectaDock Docking System.- Undock the SelectaDock Docking System.- Remove power supply connector 1 from the riser card.- Install jumpers between pins 1 and 10, and pins 3 and 8  on the main card.

      ![c78vl570](/static/parts/img/76aaeccffc71.gif) 
      - Connect the power cord.- Check the voltages at **connector 1**.- Disconnect the power cord.- Remove **power supply connector 2** from the main card.- Install jumpers between pins 6 and 8, and pins 1 and 17
                **of connector 2**.- Reconnect the power cord.- Check the power supply voltages at **connector 2**.
                     If the voltage is not correct, replace the power supply.
   

If any voltages are not correct, replace the power supply. If the problem remains, replace the main card.

Power Supply Connector 1

Power Supply Connector 2

Test the printer by connecting it to the computer before testing it on the SelectaDock Docking System.

1. Make sure the printer is  correctly connected and the power is turned on.
2. Run the printer self-test.

If the printer self-test does not run correctly, the problem is in the printer. Refer to the printer service manual.

If the printer self-test runs correctly, connect a wrap plug on the parallel connector on the rear of SelectaDock Docking System and run the advanced diagnostic tests to determine the failing FRU.

If the advanced diagnostic tests (with the wrap plug connected) did not detect a failure, replace the printer cable.

If the problem is not corrected, do one of the following:

• If the printer is attached to the parallel connector of SelectaDock Docking System,  replace the main card of SelectaDock Docking System.- If the printer is attached to the parallel connector on the adapter,  replace the  FRUs in the following order one at a time  until the problem is corrected:

  NOTE:If the replaced parts did not resolve the problem,  put the original parts back in the SelectaDock Docking System. Do not replace  non-defective parts.

  1. Adapter
  2. Main Card of SelectaDock Docking System

If the screen is rolling, replace the external display. If the problem is not corrected, replace FRUs in the following order one at a time until the problem is corrected:

NOTE: If the replaced parts did not resolve the problem, put the original parts back in the SelectaDock Docking System. Do not replace non-defective parts.

• If the external display is attached to the SelectaDock Docking System:

1. Main Card of SelectaDock Docking System

• If the external display is attached to the display adapter:

  1. Display adapter
  2. Main card of SelectaDock Docking System
  3. Riser card

If the screen is not rolling, do the following to run the display self-test:

1. Power-off SelectaDock Docking System and the external display.
2. Disconnect the external display signal cable from the SelectaDock Docking System.
3. Power-on the external display.
4. Turn the contrast control to its maximum position.
5. Turn the brightness control to its center position.

Check for the following conditions:

• The screen should be white or light gray,  with a black margin, see the appropriate display  manuals for the correct self-test condition.
• The screen contrast and brightness controls should vary the  intensity of the screen.

If the external display does not meet these specifications, replace the external display.

If the external display meets these specifications, replace FRUs in the following order one at a time until the problem is corrected.

NOTE: If the replaced parts did not resolve the problem,  put the original parts back in the SelectaDock Docking System. Do not replace  non-defective parts.

• If the external display is attached to SelectaDock Docking System:

1. Main card of SelectaDock Docking System
2. External display

• If the external display is attached to the display adapter:

  1. Display adapter
  2. Main card of SelectaDock Docking System
  3. Riser card
  4. External display

NOTE:

• If a mouse or other pointing device is attached, remove it  and see if the error symptom goes away. If the symptom goes away,  the mouse or other pointing device is defective.
• The computer keyboard does not work when an external keyboard  is connected.

1. Power-off the computer.- Disconnect the keyboard cable from the external keyboard.- Power-on the computer and check the keyboard cable connector  for the following voltages. All voltages have a  ±5% voltage tolerance.

    
   - If all voltages are correct, replace the external keyboard.- If the voltages are not correct,  replace the following FRUs one at a time until the  problem is corrected.

      **NOTE:** If the replaced parts did not resolve the problem,
       put the original parts back in the SelectaDock Docking System. ****Do not replace
       non-defective parts.****
   
      1. Keyboard cable- Main card of SelectaDock Docking System
   

Use the following procedure to run the keyboard key test.

1. Power-off the computer.
2. Remove the external keyboard, if one is attached.
3. Press and hold F1 key, then power-on the computer. Hold F1 until the Easy-Setup screen appears.
4. Select Test and press Enter . The basic  diagnostic screen appears.
5. Press Ctrl+A (to go to advanced diagnostic screen).
6. Press Ctrl+K (a keyboard picture appears  on the screen).
7. By pressing a key, the mark appears or disappears on  the corresponding key position on the screen.  Repeat this step for any keys that need to be tested.
8. To exit the test, press Esc or select the cancel icon.

The green LED on the PC test card lights when the PCMCIA test is running. If the LED does not go on, check that the card is installed correctly by reseating the card. If it still does not light after reseating, try using another slot for the test. If the LED still does not go on and the test fails, replace the FRU shown in the diagnostic error code.

If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics screen, the device is defective. Reseat the device connectors. If the symptom remains, replace the device or the system board. If needed, adjust the contrast control to clearly distinguish the shades of the icon.

If a device that is not installed appears in a dark shade (for example, FDD-2 appears in a dark shade when NO second FDD is installed), do the following:

1. Replace the first device in the configuration, such as an FDD-1, HDD-1, or PCMCIA-1.
2. If the problem remains, replace the system board.

The PCMCIA-1, Parallel, and Serial icons are always displayed in a dark shade because the icons represent subsystems of the system board and not the attachment of the devices.

The FDD-1, HDD-1, or PCMCIA-1 icons represent the first drive in the system configuration for each type of device. Similarly, the HDD-3, FDD-2, or PCMCIA-2 icons represent the second drive, usually attached through a port replicator or an expansion unit. The HDD-2 icon represents the hard disk drive in the UltraBay.

Diagnostic errors are printed on the printer that is attached to parallel port when the error is detected. The error is also logged in the system memory.

Use the following procedure to display the errors.

1. End the test, if it is running.
2. Press Ctrl+A to select the advanced diagnostic mode.
3. Press Ctrl+E .
4. The error log appears.
5. To exit the screen, select the cancel icon or press Esc .

The error log is not saved when system power is turned off.

If the POST detects an error, a three- to eight-digit error code is displayed.

If the POST detects a memory error in the first 640KB of system memory, all of the first bank memory is de-allocated and the test continues with the second 640KB of the second bank memory. If the total amount of error free memory becomes less than 2MB, a 2XX POST error occurs and the system stops. All of the remaining memory is used as system memory. When the POST memory test has completed, the usable memory size is compared with the configuration data and if a mismatch is detected, a 2XX error code occurs. The user can continue with system operation by pressing Esc, and F1 after restart and call for service at a later time.

The memory sizes that are de-allocated because of the POST process is kept by the hibernation or suspend functions. To test this memory, it must be re-configured as part of the original memory size. The memory re-configuring is done by turning power off and on.

De-allocation support is done only by the POST for memory errors. All unrecoverable memory errors that occur during normal operation cause an interrupt to the operating system.

1. The Test Selection Menu appears when you select Test Expansion Unit on the Main Menu.

 
- Select an item on the screen and follow the instructions that  appear on the screen.

NOTE: If a SCSI adapter is installed in an PCI adapter card slot, remove it before running the SCSI diagnostic program.

1. When you select Test SCSI Subsystem on the Main  Menu, the diagnostics program checks the system configuration for  SCSI devices and displays the following if no SCSI controller is found.

If a SCSI controller is found, the computer goes on to initialize the  SCSI devices and displays the following.

 
- If the initialization fails, the following screen appears.

 ![c78jbsc6](/static/parts/img/22ec16bdf799.gif)   
 - If the initialization ends successfully, the following screen
    appears. Select an item.

   ![c78jbsc7](/static/parts/img/f7fc3d88578b.gif)   
   - The **SCSI Devices Test Menu** appears.
      Select one of the devices.

     ![c78jbsc8](/static/parts/img/cfe09ba1cc12.gif)   
      The device name may be any of the following:

     - SCSI Hard Disk- SCSI Tape Drive- SCSI CD-ROM- SCSI Optical Drive- or No Device  
      The SelectaDock Docking System SCSI controller appears as ID7 on the screen.- If a SCSI device exists and a test media is required to test
        the SCSI device, the following pop-up menu appears
        (shows the case of a SCSI tape drive).

       ![c78jbsc9](/static/parts/img/47cbc1c6ef09.gif)   
       - Insert the requested media and wait for approximately 30 seconds
          until the media is loaded.- Press any key. If no SCSI devices are found, a pop-up menu appears.

           ![c78jbs10](/static/parts/img/38e07cb6bc64.gif)   
           - The test begins and the following pop-up menu appears.

             ![c78jbs11](/static/parts/img/41780cd75e5f.gif)   
             - If the test is successful, the following appears.

               ![c78jbs12](/static/parts/img/3ff71fd50280.gif)   
               - If the test is unsuccessful, the following appears.

                 ![c78jbs13](/static/parts/img/cf61723d9aab.gif)

Use the following procedure when the diagnostic tests do not identify the failing adapter or device.

Check that all cables, wires, and connectors are connected so that they do not cause a short circuit. If any problems are found, reconnect or replace them.

Check the power supply for correct operation (see 'Power Supply'). If the power supply is operating correctly, return here and continue with the following procedures.

1. Power-off the computer.- Remove or disconnect one at a time the following adapters or devices  from SelectaDock Docking System.  (Do not isolate adapters or devices that are known to be good.)

   1. Non-IBM devices.- A modem, printer, mouse, external keyboard, external display,  external diskette drive, numeric keypad, or other external devices.- Any adapter.

      **NOTE:** Removing an adapter or device may cause configuration errors.
       Ignore error code 174.
      
      - SCSI device.- Hard disk drive.
      

   • Power-on the system and check if the problem has changed.- If the symptom remains, repeat Steps 1 through 3 until you find  the failing adapter or device,  or until all adapters or devices have been removed.- If all adapters or devices have been removed and the problem remains,  replace the following SelectaDock Docking System FRUs one at a time.

     NOTE:   If a replaced part did not resolve the problem,  put the original part back in the SelectaDock Docking System. Do not replace non-defective  parts.

     1. Riser card
     2. Main card
     3. SelectaDock Docking System audio card

If the problem goes away when you remove an adapter, but replacing the adapter does not correct the problem, replace the main card of SelectaDock Docking System.

1. Docked
2. Power On
3. Suspend Mode
4. Diskette Drive In-use
5. Hard Disk In-use
6. Attention

Before you go to the checkout guide, be sure to read this section.

Important NOTEs:

• Only certified, trained personnel  should service the computer .
• Read FRU service procedures before replacing any FRUs.
• Be extremely careful during write operations  such as copying, saving, or formatting. Drives  in the computer that you are servicing  might have been rearranged or the drive startup  sequence might have been altered.  If you select an incorrect drive,  data or programs can be written over.
• Use only the correct FRUs. When you replace a FRU, make sure the model of the machine  and FRU part number are correct by referring to the parts listing.
• FRUs should not be replaced because of a single, un-reproducible  failure. Single failures can occur from a variety of reasons  that have nothing to do with a hardware defect such as:  cosmic radiation, electrostatic discharge, or software errors.  FRU replacement should only be considered when  a recurring problem exists.  If this is suspected, clear the error log and run the test again.  Do not replace any FRUs if log errors do not reappear.
• Be careful not to replace a non-defective FRU.

How to Use Error Messages

Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. The cause of the first error code can result in false error codes being displayed. If no error code is displayed, see if the error symptom is listed in the 'Symptom-to-FRU Index'

How to Diagnose Multiple FRUs

When the adapter or device has more than one FRU, the error code could be caused by either FRU. Before replacing multiple FRUs, try removing or exchanging each FRU, one by one in the designated sequence, to see if the symptoms change.

What to Do First

The servicer must include the following in the parts exchange form or part return form that is attached to the returned FRU.

1. Name and phone number of servicer.
2. Date of service.
3. Date when part failed.
4. Date of purchase.
5. Failure symptoms, error codes appearing on display,  and beep symptoms.
6. Procedure index and page number in which failing FRU was detected.
7. Failing FRU name and part number.
8. Machine type, model number, and serial number.
9. Customer's name and address.

Before servicing with the computer, determine if the warranty applies by referring to the following:

Warranty NOTE: During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. The following list provides some common items that are not covered under warranty and some symptoms that might indicate the system was subjected to stresses beyond normal use:

The following is not covered under warranty:

• LCD panel cracked by applying excessive force or by being dropped.
• Scratched (cosmetic) parts.
• Cracked or broken plastic parts, broken  latches, broken pins,  or broken connectors caused by excessive force.
• Damage caused by liquid spilled into the system.
• Damage caused by improperly inserting a PCMCIA card or installation  of an incompatible card.
• Damage caused by foreign material in the FDD or UltraBay.
• Diskette drive damage caused by pressing the  diskette drive cover or  inserting diskettes with multiple labels.
• Damaged or bent diskette eject button.
• CD-ROM drive damage caused by excessive forces shock, or by  being dropped.
• Fuses blown by attaching a non-supported device.
• Forgotten computer or hard disk password.  (making computer or hard disk unusable.)

NOTE: If the following symptoms are present, they might indicate damage caused by non-warranted activity:

• Missing parts might be a symptom of unauthorized service or  modification.
• HDD spindles can become noisy if subjected to  excessive force or by being dropped.
• I9990303 errors  can be caused by exposure to strong magnetic fields.

In this manual, SelectaDock Docking System means that SelectaDock Base Model I and SelectaDock I together when docked as one unit.

1. Check that the SelectaDock Base Model I is correctly docked (connected) to the SelectaDock I.- Check that the computer is correctly docked (connected) to the SelectaDock Docking System.- Dock a working computer to the SelectaDock Base Model I only,  and verify there are no problems.  If there are any problems, replace the SelectaDock Base Model I.- If possible, make sure there are no hardware  setting conflicts, such as in interrupt levels,  memory addresses, DMA channels, and I/O addresses.- Check that the SCSI ID is set correctly.- Test and correct any computer problems before you test  it with SelectaDock Docking System. Use the computer documentation to  resolve any computer problems.- Test the computer with the external keyboard, external display,  mouse, and parallel and serial device connectors.  (Use the keyboard/mouse  connector to test the external keyboard and mouse.)  If no problems are found, connect the external keyboard,  mouse, parallel and serial devices to SelectaDock Docking System, then  connect SelectaDock Docking System to the computer and test it.- If external devices are attached to SelectaDock Docking System,  such as an audio amplifier, check the device by referring to the  manual shipped with the device.- If the user did not bring the computer with

               SelectaDock Docking System for service,
               use a computer that works correctly with SelectaDock Docking System.
   

If an error is detected by the diagnostic tests, a three digits device ID is displayed. The device ID indicates suspected device.

Icon                Device ID      Suspected Device
 ----------------------------------------------------------------------

 
                      
                     001            System Board
                     003            Keyboard
                     007            Math Coprocessor
                     086            Pointing Device
 ----------------------------------------------------------------------              System Board
                      
                     001            System Board
                     003            Keyboard
                     007            Math Coprocessor
                     086            Pointing Device
 ----------------------------------------------------------------------              Keyboard
                      
                     001            System Board
                     003            Keyboard
                     007            Math Coprocessor
                     086            Pointing Device
 ----------------------------------------------------------------------              Math Coprocessor
                      
                     001            System Board
                     003            Keyboard
                     007            Math Coprocessor
                     086            Pointing Device
 ----------------------------------------------------------------------              Pointing Device
 ----------------------------------------------------------------------  

 
                                           002            Memory             Memory
 ----------------------------------------------------------------------

 
                      
                     050            Display
                     051            Enhanced Video
                     052            MPEG
 ----------------------------------------------------------------------              Display
                      
                     050            Display
                     051            Enhanced Video
                     052            MPEG
 ----------------------------------------------------------------------              Enhanced Video
                      
                     050            Display
                     051            Enhanced Video
                     052            MPEG
 ----------------------------------------------------------------------              MPEG
 ----------------------------------------------------------------------  

 
                                           017            Hard Disk Drive             Hard Disk Drive
 ----------------------------------------------------------------------

 
                     151            Hard Disk in UltraBay
 ----------------------------------------------------------------------

 
                                           067            External Hard Disk Drive             External Hard Disk Drive
 ----------------------------------------------------------------------

 
                                           006            Diskette Drive             Diskette Drive
 ----------------------------------------------------------------------

 
                                           066            External Diskette Drive             External Diskette Drive
 ----------------------------------------------------------------------

 
                                           080            PCMCIA             PCMCIA
 ----------------------------------------------------------------------

 
                                           088            External PCMCIA             External PCMCIA
 ----------------------------------------------------------------------

 
                                           009            Parallel             Parallel
 ----------------------------------------------------------------------

 
                                           011, 012       Serial ,                       011, 012       Serial        Serial
 ----------------------------------------------------------------------

 
                     113            DSP
 ----------------------------------------------------------------------

 
                     215            CD-ROM
 ----------------------------------------------------------------------

 
                     216            External CD-ROM
 ----------------------------------------------------------------------

 
                     103            IR
 ----------------------------------------------------------------------

 
                     150            Audio (ESS)

• Make sure the security key is in the unlock position.

Rear Panel

Option Card Cover (If installed)

1. Security Lock
2. Lock Indicator
3. PC Card Lock
4. Right-Hand Hole
5. Computer Catch Slit
6. Computer Lock
7. Left-Hand Hole
8. Ejector
9. Docking Connector

1. Mouse/Pointing Device Connector
2. Keyboard/Numeric Keypad Connector
3. Kensington Lock Keyhole
4. Parallel Connector
5. Power Jack
6. Line-Out Jack
7. Serial Connector
8. External Display Connector
9. External Diskette Drive Connector
10. Expansion Connector

1. PCMCIA Slot
2. PC Card Lock Slide
3. SelectaDock Base Model I Lock
4. UltraBay Connector 1
5. UltraBay Connector 2
6. Feature Jumper
7. Blank Bezel
8. Status Indicator
9. Docking Guide
10. Docking Connector

1. Power Connector
2. MIDI/Joystick Jack
3. SCSI Connector
4. Line-Out Jack
5. ISA Adapter Card Slot
6. PCI Adapter Card Slot